![]() Like you would with our customer persona template, you get the information you need for this journey map through customer analytics and surveys. Our customer journey map template will help you capture your customer’s experience from consideration to ownership. Understanding this evolution will give you a competitive edge in your market. We also wrote another blog post with even more resources to use as you craft your customer persona.Ĭustomers go through many different thoughts and feelings as they decide to buy something. These are just the free and low-cost options - you’ll find plenty more ways to learn about your customers in the blog post linked above.
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